Returns & Refund Policy
Thank you for selecting BUNKER Miniatures for your purchase. We are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not fully satisfied, please don’t hesitate to reach out. We will do everything we can to address any concerns and make things right.
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If your product arrives damaged, please contact us immediately. We may request pictures or evidence to verify the damage occurred during transit.
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If your order includes a print-on-demand item where you have provided the STL file, we will ensure that the item is printed to the highest standards. However, please note that any dissatisfaction related to the design or aesthetics of the file, as it originates from a third-party source, is beyond our control.
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This does not affect your statutory rights.
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Return Process
We are confident that you will be delighted with any product purchased from us. However, if you wish to return an item, we aim to make the process as simple as possible.
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To request a return, please email us at support@bunker-miniatures.co.uk, including the item you wish to return, your original order number, and the reason for the return. Please indicate whether you would like an exchange or a refund.
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Once we confirm a return, we will issue a pre-paid returns label. Please secure the label to the return, preferably in the original packaging if available. Ensure all components that make the product complete are enclosed.
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Upon receipt of your item, we will proceed with your return or exchange. Kindly allow a minimum of seven working days from the date of item receipt for us to process your request. Refunds may require 1-2 billing cycles to reflect on your credit card statement, contingent upon your credit card provider's policies. Rest assured; we'll notify you via email once your return has been successfully processed.
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Order Cancellation
All items listed on the BUNKER miniatures website are printed to order. Due to the bespoke nature of our Services, we are unable to cancel an order after it goes into production.
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However, we do our utmost to accommodate our users. Please contact us as soon as possible at support@bunker-miniatures.co.uk if you wish to request a cancellation and we will check the status of your order. If the items have not started printing, we will cancel the order and issue a full refund.
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If you have any questions concerning our return policy, please contact us at: